Return/Refund Policy For Supplies/Hard Goods:
As a wholesaler we do not have a liberal return policy. All sales are final and non-refundable. Should a buyer return a product to sender or KnotAndNestDesigns without our permission for return it will not be refunded unless the refund center deems accepted in which case a 15% restocking fee will be assessed and the buyer has 3 business days to ship the item back upon approval with tracking.
Shipping charges are non-refundable.
We will refund or replace defective or damaged merchandise, at our discretion, if you notify us within 48 hours of receiving your order.
We do not ship to PO box addresses
any order that is placed will have a processing time. Shipping time is strictly time it takes to ship an item and doesn't not include the time it takes to pack/process and order. Processing time can range between 1-9 business days for standard shipping and 1-4 business days (m-f) for expedited orders so if you need an order by a certain date please include the date in the notes section of your order or email us directly at KnotAndNestDesigns@yahoo.com
Rechargeable lighting, used products, fabric and ribbon are non-returnable.
Payments and authorizations are a process of your bank or card issuing financial institution and we do not control the amount of time for those funds to be available to you once your order/payment is voided or cancelled on our end.
*Credit Card charge funds release
All charges for purchases are captured by our system upon purchase therefore if an order is cancelled before it ships there may still be a transaction fee.
*Debit Card funds release
If you use a debit card for your transaction, your bank will debit the amount of the transaction immediately upon processing the order. If you choose to cancel the order for any reason, your bank is responsible for re-instating the funds (usually 5-10 business days depending on your bank) for your payment in their time frame for such a transaction listed in their policies and processes.
Broken / Incorrect / Missing Item Policy:
We ship a lot of glass and pack everything the very best we can to make sure it gets to you in one piece, however, sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 2 days of receiving your package(s) of your package's "Delivered" date and include photos of the damaged items.
if glass items are broken they will be refunded or replaced based on our discretion
E-mail us at firstname.lastname@example.org and include order number, name, shipping address and phone number
All replacements for broken, incorrect or missing items are shipped via FedEx Ground or USPS only to all states except Alaska, Hawaii and Canada (or anywhere outside the Continental US).
Breakage claims for Alaska, Hawaii and Canada (or anywhere outside the Continental US) will only receive a store credit, not replacements, for the damaged products.
Incorrect item claims for Alaska, Hawaii and Canada are shipped using USPS Priority Mail.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item or a confirmation of pick up or tracking number, we will then ship the correct item or replacement item to you at our discretion. If we determine the item was correctly sent we reserve the right to return it or send it back at our discretion.
We do not send replacements for broken items or incorrect items using any expedited service, only standard Ground service or Priority Mail (if it does not include glass). If you'd like to add and pay for expedited shipping you may do so.
All claims are handled on a case by case basis.
All prices listed on our website www.knotandnestdesigns.com are as up to date as we can keep them and refer to the price of the item offered in our online store. Prices in our store location warehouse may differ as well as previous websites, blog posts or other media listings from the past.
By placing your order with our site, you agree to the terms and conditions, shipping information, policies and prices that are in place here. Aside from shipping charges/adjustments, your order total should not change.